3 Assignments 2021-22 Quality Management for Organisational Excellence (UGB262) UNIVERSITY OF SUNDERLAND AND MANAGEMENT DEVELOPMENT INS

3 Assignments 2021-22 Quality Management for Organisational Excellence (UGB262)

UNIVERSITY OF SUNDERLAND

AND

MANAGEMENT DEVELOPMENT INS

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3 Assignments 2021-22 Quality Management for Organisational Excellence (UGB262)

UNIVERSITY OF SUNDERLAND

AND

MANAGEMENT DEVELOPMENT INSTITUTE OF SINGAPORE

IN TASHKENT

Course :BA (Hons) in Business & Marketing Management

BA (Hons) in Business & Financial Management

BA (Hons) in Business & Management

Module Code and Title : UGB 262 Quality Management for Organisational

Excellence

Module Leader : Dr Roy Rimington

UK Module leader : Sharp Cooper

Assessment : Individual Assignment

Submission Due Date : 7 Jan 2022

Word Length : 3000 (+/- 10%) words

Weighting within Module : 100%

Assignment Brief

Subject: Individual analysis of the included case study material

Notes:

1.A maximum of 3000 words. You may use tables and diagrams which will not be included

in the word count.

2.The assignment must be presented in a form that complies with the basic conventions of a

report format (see Guide to Basic Study Skills).

3.Students are required to submit their coursework through JIRA. Only assessments

submitted through JIRA will be marked. Any other submission including submission to your

study centre in hard copy will be treated as a non-submission. If your centre supports

Turnitin©, a copy of your Turnitin© originality report must be submitted in conjunction with

your assignment.

2021-22 Quality Management for Organisational Excellence (UGB262)

Assessment Your work will be assessed against the following criteria:

1.Knowledge – Your work should show knowledge of the module content.

2.Understanding – Your report should demonstrate an understanding of UGB 262 Quality

Management for Organisational Excellence.

3.Insight – Your report should show an ability to analyse the ‘case study’ in the light of the

module content and your own reading.

4.Clarity – Your report should be well structured and clearly presented.

Notes:

1.The assignment must be presented in a form that complies with the basic conventions of a

report format (see Guide to Basic Study Skills).

2.Word count – 3000 words

Assignment Guidance Notes:

Business Report Structure.

Size 12 font, spacing 1.5, include word count at the end of the report.

Report Presentation

• Front Sheet – Name / Student Number / Programme / Module / Date / Workshop Tutor

Name

• Table of Contents

• Introduction

• Main Body of Report – Analysis of theory and practice related to this ‘case study’

• Conclusion and Recommendations

• Appendix – not included in word count

General guidance and typical distribution of word count would be:

Introduction – 250 words

Main body analysis – 2000

Conclusion and Recommendations – 750 (collective)

2021-22 Quality Management for Organisational Excellence (UGB262)

Assignment

You are the newly appointed Quality Manager of a company called CookWell Kitchen

Appliances, whose products mainly include Refrigerators, Microwave ovens, Food Processors

and Coffee Making machines. The company designs and manufacturers these products, with

all materials and components supplied by external vendors.

You have been asked by the Senior Management Team to prepare a 3000-word report to

explain how you would introduce a company-wide quality improvement strategy for

Organisational Excellence.

This improvement strategy should include aspects such as Total Quality Management, Quality

Assurance, Quality Control, Reliability, Product Safety, Cost and Customer focus implications

for CookWell Kitchen Appliances.

Your assignment report should consist of:

1. An introduction which explains the focus of the assignment.

2. The main body of the text where you develop and explain how you would introduce a
company-wide quality improvement strategy in CookWell Kitchen Appliances in line

with the stipulations above.

3. A conclusion briefly reiterating the focus of the assignment and summarising the
improvements you have identified.

Company Overview

CookWell Kitchen Appliance products mainly include. Refrigerators, Microwave ovens, Food

Processors and Coffee Making machines. The company designs and manufacturers these

products, with all materials and components supplied by external vendors.

There appears to be little liaison and communication between the Design division and

Manufacturing on new product design and ongoing product improvements. Also, high levels

of defects from suppliers are found at goods inwards inspection. There exists an attitude in the

company that Quality should inspected into Products and Services, and Operators simply carry

out only assembly tasks assigned to them.

As a result, there are many customer complaints being raised, with possible loss of customers.

Failure costs have increased significantly. Staff turnover is high because of lack of leadership,

training opportunities, recognition of improvement ideas, and lack of clear guidelines and

procedures

Further examination reveals inadequate assessment of suppliers, lack of instructional

operational procedures, low competency levels of operators, new product designs rushed into

the marketplace. There are no internal audits or management reviews of the Quality

Management System (QMS) undertaken. The company is facing strong competition in the

marketplace, its sales are reducing and its operating costs are increasing.

END OF ASSIGNMENT

2021-22 Quality Management for Organisational Excellence (UGB262) Page 4 of 6

The criteria for grading the assignment will be:

The assignment will be graded for individuals on the basis of the specific criteria outlined in the Generic Assessment Criteria (Undergraduate) on

the following page.

Note:

The “Presentation” element of the Generic Assessment Criteria (Undergraduate) will also be used (additional to the above assignment guidance

notes) to assess the report structure.

Refer to the ENG Telecom Smart company case study (below) for this assignment:

Categories

Grade Relevance Knowledge Analysis Argument and Structure Critical Evaluation Presentation Reference to Literature

P
a

ss

86 –

100%

The work examined is exemplary and provides clear evidence of a complete grasp of the knowledge, understanding and skills appropriate to the Level of the qualification. There is

also ample excellent evidence showing that all the learning outcomes and responsibilities appropriate to that Level are fully satisfied. At this level it is expected that the work will be

exemplary in all the categories cited above. It will demonstrate a particularly compelling evaluation, originality, and elegance of argument, interpretation or discourse.

76-85% The work examined is outstanding and demonstrates comprehensive knowledge, understanding and skills appropriate to the Level of the qualification. There is also excellent

evidence showing that all the learning outcomes and responsibilities appropriate to that level are fully satisfied. At this level it is expected that the work will be outstanding in the

majority of the categories cited above or by demonstrating particularly compelling evaluation and elegance of argument, interpretation or discourse.

70 – 75%

The work examined is excellent and is evidence of comprehensive knowledge, understanding and skills appropriate to the Level of the qualification. There is also excellent evidence

showing that all the learning outcomes and responsibilities appropriate to that level are satisfied At this level it is expected that the work will be excellent in the majority of the

categories cited above or by demonstrating particularly compelling evaluation and elegance of argument, interpretation or discourse.

60 – 69%

Directly relevant to

the requirements of

the assessment

A substantial

knowledge of

relevant material,

showing a clear

grasp of themes,

questions and issues

therein

Good analysis,

clear and orderly

Generally coherent and

logically structured, using an

appropriate mode of

argument and/or theoretical

mode(s)

May contain some

distinctive or

independent thinking;

may begin to formulate

an independent

position in relation to

theory and/or practice.

Well written, with

standard spelling and

grammar, in a

readable style with

acceptable format

Critical appraisal of up-to-

date and/or appropriate

literature. Recognition of

different perspectives. Very

good use of source material.

Uses a range of sources

2021-22 Quality Management for Organisational Excellence (UGB262) Page 5 of 6

50 – 59%

Some attempt to

address the

requirements of the

assessment: may

drift away from this

in less focused

passages

Adequate knowledge

of a fair range of

relevant material,

with intermittent

evidence of an

appreciation of its

significance

Some analytical

treatment, but

may be prone to

description, or to

narrative, which

lacks clear

analytical purpose

Some attempt to construct a

coherent argument, but may

suffer loss of focus and

consistency, with issues at

stake stated only vaguely, or

theoretical mode(s) couched

in simplistic terms

Sound work which

expresses a coherent

position only in broad

terms and in uncritical

conformity to one or

more standard views of

the topic

Competently written,

with only minor

lapses from standard

grammar, with

acceptable format

Uses a variety of literature

which includes some recent

texts and/or appropriate

literature, though not

necessarily including a

substantive amount beyond

library texts. Competent use

of source material.

40 – 49% Some correlation

with the

requirements of the

assessment but

there is a significant

degree of

irrelevance

Basic understanding

of the subject but

addressing a limited

range of material

Largely descriptive

or narrative, with

little evidence of

analysis

A basic argument is evident,

but mainly supported by

assertion and there may be

a lack of clarity and

coherence

Some evidence of a

view starting to be

formed but mainly

derivative.

A simple basic style

but with significant

deficiencies in

expression or format

that may pose

obstacles for the

reader

Some up-to-date and/or

appropriate literature used.

Goes beyond the material

tutor has provided. Limited

use of sources to support a

point. Weak use of source

material.

F
a

il

35 – 39% Relevance to the

requirements of the

assessment may be

very intermittent,

and may be reduced

to its vaguest and

least challenging

terms

A limited

understanding of a

narrow range of

material

Heavy dependence

on description,

and/or on

paraphrase, is

common

Little evidence of coherent

argument: lacks

development and may be

repetitive or thin

Almost wholly

derivative: the writer’s

contribution rarely goes

beyond simplifying

paraphrase

Numerous

deficiencies in

expression and

presentation; the

writer may achieve

clarity (if at all) only

by using a simplistic

or repetitious style

Barely adequate use of

literature. Over reliance on

material provided by the

tutor.

The evidence provided shows that the majority of the learning outcomes and responsibilities appropriate to that Level are satisfied – for compensation consideration.

30 – 34%

The work examined provides insufficient evidence of the knowledge, understanding and skills appropriate to the Level of the qualification. The evidence provided shows that some of

the learning outcomes and responsibilities appropriate to that Level are satisfied. The work will be weak in some of the indicators.

15-29% The work examined is unacceptable and provides little evidence of the knowledge, understanding and skills appropriate to the Level of the qualification. The evidence shows that few

of the learning outcomes and responsibilities appropriate to that Level are satisfied. The work will be weak in several of the indicators.

0-14% The work examined is unacceptable and provides almost no evidence of the knowledge, understanding and skills appropriate to the Level of the qualification. The evidence fails to

show that any of the learning outcomes and responsibilities appropriate to that Level are satisfied. The work will be weak in the majority or all of the indicators.

2021-22 Quality Management for Organisational Excellence (UGB262) Page 6 of 6

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