Cloud Risks & Risks Management See the attached documents. Questions and instructions are in the file titled “Questions and Instructions”. 2/2/22, 5:26 PM
See the attached documents. Questions and instructions are in the file titled “Questions and Instructions”.
2/2/22, 5:26 PM Service Level Agreement (SLA)
https://leocontent.umgc.edu/content/scor/uncurated/cca/2218-cca610/learning-topic-list/service-level-agreement–sla-.html?ou=622270 1/1
Learning Topic
Service Level Agreement (SLA)
A service-level agreement (SLA) is an official commitment between an internal or external
service provider and the end user.
SLAs define the level of service expected from the service provider regarding issues such
as quality, availability, and responsibilities.
© 2022 University of Maryland Global Campus
All links to external sites were verified at the time of publication. UMGC is not responsible for the validity or integrity
of information located at external sites.