Telecommunication see attachment OFFICE ADMINISTRATION TELECOMMUNICATION Instructions: Name the telephone service or feature that would be most a

Telecommunication see attachment OFFICE ADMINISTRATION

TELECOMMUNICATION

Instructions: Name the telephone service or feature that would be most a

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see attachment


OFFICE ADMINISTRATION


TELECOMMUNICATION

Instructions: Name the telephone service or feature that would be most appropriate in each of the following situations.

1.


I would like to place credit on my phone and it is a Sunday evening. What device can be used?

2.

This feature is awesome. It allows me to receive calls on my cell phone which were made to my landline.

3.

The three P’s of telephone etiquette are?

4.

As a college student, this feature really helps me out when I want to call home and don’t have monies to pay for the call.

5.

I need the number for Long Bay Beach Resort.

6.

When I do this, callers can tell. It translates through my voice

7.

I forgot I didn’t have to dial the area code for this call.

8.

My boss hates when I don’t ___________ his calls. It looks unprofessional when I have to return and ask the caller questions.

9.

Hope Ministries wishes to call the bank, but they are aware that they will not get a direct call. What type of call will they receive?

10.

I don’t want to have to pay to call my Apple corp., I will need to call them _______________ and have them pay for the call.

11.

I should never let the front desk telephone ring more than _____ times as long as I can help it.

12.

I cannot deal with this person’s problem. This feature allows me to leave the customer temporarily while locating an appropriate person that can deal with the matter.

13.

Operator assisted cordless PBX with buttons for incoming and outgoing calls and extensions.

14.

These are three qualities of a switchboard operator.

15.

My boss is on his way to a meeting which has been cancelled.

This is the fastest method I can use to contact him to let him know of the cancellation.

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